Contact us

Q: How long does it take you to reply?

Usually within 24 to 48 hours on weekdays. We are a small team — thank you for your patience.

Send us a message, suggestion or correction about the Tel Aviv light rail — we usually reply within 24 to 48 hours.

Send a message

If you’ve noticed inaccurate information, want to suggest an addition, or have a question about the light rail — write to us at [email protected]. We read every message.

Important clarification: this is an independent information site and is not the official site of the light rail, of NTA or of Tevel Metro. We cannot handle tickets, refunds or lost property — for these matters contact the public-transport hotline *8787 or the *8787.

Contact details

Email[email protected]

Websitehttps://telavivmetro.org

LocationTel Aviv–Yafo, Israel 🇮🇱

Response timeUsually within 24 to 48 hours

Looking for fares, lost property, schedule changes or service information? Check our regularly updated pages: Tickets & fares, Schedule and Home page — we publish every change as soon as we learn of it.

Frequently asked questions

How long does it take you to reply?

Usually within 24 to 48 hours on weekdays. We are a small team — thank you for your patience.

I lost my Rav-Kav card, can you help?

Unfortunately not. This is an independent information site and we are not the operator, and we have no access to cards or balances. For a registered card, the balance can be restored at a Rav-Kav service point or via the *8787 hotline. Details on the Rav-Kav card page.

I found incorrect information on the site — what should I do?

Please tell us. We correct every error as soon as we have verified it against an official source, and this is one of the most helpful contributions. Include the page link and the correct information if you can.

Can you publish my photos of the light rail?

Yes, we’d be glad to receive reader contributions. Send the photo with a short description of the station or line, and we’ll credit you by name.